Red Shield Protection has been working hard in the last few months to make improvements to their customer service. For the first time ever, customers will have several different ways to contact anyone when they are in need of assistance out on the road. It is a major step for the company, as they strive to be one of the best in the business at overall customer service.
Dealing with any type of auto issue can be an extremely scary experience for people. Whether a car breaks down on the side of the road or doesn’t even start in the morning, having a protection plan that can be relied on is a huge key.
The first change made by the company involves their phone calling system. There is still a toll-free number for people to use when they need to make a claim or ask for assistance, but it is much easier to use now. Not only is it faster to connect with a customer service representative, but there is a service around the clock as well.
In addition to being able to call for help, there is also the opportunity to use a chat feature and email address. These two options are going to be beneficial for those people who might not have phone access at the time. For one reason or another, calling is not always going to be an option, especially if somebody is in a remote area.
Using the chat or email feature is usually going to be recommended for non-emergency situations. That is mainly because it is not as fast to get responses. With that being said, they are still viable options for people who need different opportunities to reach the company.
Red Shield Protection is focusing mostly on providing as many options as possible for people who are paying for the service. With a great rating with the Better Business Bureau, the company is hoping that they can continue to outperform insurance companies and other vehicle protection plan companies. Most people who are on the road and drive on a consistent basis are simply looking for a reliable option to turn to.
Calling to talk to a customer service representative is not limited to just making a claim. In fact, it is one of the easiest ways to get information on The company as well. Picking out the perfect plan for a person to use is just as important as making the call when it is actually needed. If a person is paying for the right coverage, they are going to feel much more at ease when they are out on the road. Just knowing that there is a company that will be able to provide a service is a good situation to be in for a lot of people.
As the company continues to grow, the Red Shield Protection BBB rating plans to stay the same. They currently boast an A+ rating, which is the highest a business is able to achieve. Being able to provide a service for individuals all around the United States is hard work, especially with different laws and regulations in every single state. Having a network to turn to is what keeps them operating at a high-level.
The plan is to add additional options for people in the future if growth continues. Perhaps adding a second line is one way to handle a lot of phone calls coming in at once. Accessibility is a major factor for any person out there looking for a protection plan, so Red Shield Protection hopes to always achieve that as they continue to work hard.